We are always here to help with any queries or questions you may have regarding any products from our store!
To speed up your enquiry we have prepared a handy little list of Frequently Asked Questions below. Hopefully these will help.
Frequently Asked Questions
How do I measure my Pet?
Measuring your Pet is really simple! Check out the image below to find useful tips on how to measure your Pet.
Just follow these steps and if you have any questions regarding the sizing of any of our products, all you need to do is get in touch!
Does PreppyPaws ship worldwide?
Yes, we do ship worldwide! There are billions of animal lovers outside of the UK who are always looking for amazing products for their Pets, we make our items available to them too! There is an additional shipping charge for orders outside of the UK which updates automatically at the checkout for you and it varies depending on the order's weight and if you're in a European Country, USA, Australia etc...
Where is my Order?
As we source our wonderful items from suppliers based all around the world, we receive all orders at our HQ first for us to verify it's according to the order placed and that the items are in good condition from their long journey to us, after which we wrap the items and send them to our customers. Due to this, delivery on standard items is normally fifteen to twenty working days (15 to 20 days) and up to 30 on National Festivities such as Christmas, Easter... Please note that any orders placed from outside the United Kingdom will experience an additional delivery time, as we process these items at HQ within the UK prior to them being shipped overseas to their final destination. We will of course attempt to ship them sooner if possible.
If you have recently placed your order with us and we are still within the delivery times stated above, we ask you to be please be patient. We know it's hard! Believe us, we can perfectly understand that when you are waiting to receive such cute items, the wait seems to go on forever!
In all cases, if we feel your order may not be delivered within the above delivery times, we will get in touch with you to give you and update on the status of your order with a new estimated delivery date.
I haven't received my Order Confirmation Email?
Sometimes (for some unknown reason) our Order Confirmation emails end up in the Junk/Spam folders of our customer's email addresses. If you can't find our Order Confirmation email, please take a quick look in your Junk/Spam - The Subject line we use is "Order #PP.... has been confirmed!" We also encourage our customers to add firstname.lastname@example.org to their contacts or "safe-senders" list, this way you're never going to miss any of our emails! We really don't want you to miss out on our important Confirmation and Order Update emails, as well as Special Offers and Deals.
I am looking for a specific item, but it's not on PreppyPaws.
If you have an item in mind which you can't seem to find anywhere to buy and wished we had it listed, we will be more than happy to send out our "Hounds" to find and track down that desired item of yours! We work with a wide network of suppliers, so the chances of us finding that "something" for you are high! We will get back to you within 24 to 48 hours, but in most cases, even sooner than that!
If you've not found what you were looking for in any of the above Frequently Asked Questions, please drop us a quick email saying "Hi" to email@example.com and we will get back to you ASAP! Or if you are into the modern, high-tech stuff, please feel free to chat to us via Facebook Messenger, using the "Message Us" button located on the bottom right of our website!